Chatting with Sprint is Counter Productive

Chatting with Sprint is fun. My phone (Palm Pre) and Jill’s (Samsung Moment) have one foot in the grave and multiple issues. We’ve got less than 2 weeks to upgrade them both, but Jill’s phone stopped dialing out today – which kind of defeats the purpose of a phone. I told her I’d check with Sprint and see if we could get her the upgrade price now.

My first mistake was using the Sprint chat.

13:56:17 : Thank you for contacting Sprint. My name is #### #.

13:56:22 : #### #: I am happy to help you. Please hold a moment while I access your account.

13:56:27 : #### #: While I access your account information, can you please provide more details about why you’re chatting with us today?

13:57:44 : Phillip Duncan: My wife’s phone (***-*I**-****) won’t dial out, experiences slowness, locks up… She’s less than 2 weeks away for replacement – can that be adjusted to get her a new phone now?

13:58:32 : #### #: Ok

13:58:42 : #### #: Please allow me a few moment to look into it.

14:00:52 : #### #: Thanks for waiting.

14:01:32 : #### #: I have checked that you will be eligible for an upgrade on September 01, 2011.

Sigh…