Chatting with Sprint is fun. My phone (Palm Pre) and Jill’s (Samsung Moment) have one foot in the grave and multiple issues. We’ve got less than 2 weeks to upgrade them both, but Jill’s phone stopped dialing out today – which kind of defeats the purpose of a phone. I told her I’d check with Sprint and see if we could get her the upgrade price now.
My first mistake was using the Sprint chat.
13:56:17 : Thank you for contacting Sprint. My name is #### #.
13:56:22 : #### #: I am happy to help you. Please hold a moment while I access your account.
13:56:27 : #### #: While I access your account information, can you please provide more details about why you’re chatting with us today?
13:57:44 : Phillip Duncan: My wife’s phone (***-*I**-****) won’t dial out, experiences slowness, locks up… She’s less than 2 weeks away for replacement – can that be adjusted to get her a new phone now?
13:58:32 : #### #: Ok
13:58:42 : #### #: Please allow me a few moment to look into it.
14:00:52 : #### #: Thanks for waiting.
14:01:32 : #### #: I have checked that you will be eligible for an upgrade on September 01, 2011.
Sigh…